Customer Support Representative (Remote)

 

Overview

Are you someone who finds joy in helping others, and enjoys talking on the phone to solve clients challenges?

If you have a passion for delivering exceptional customer service over the phone and making a difference in people's lives, we have an exciting opportunity for you as a Customer Support Representative. As a problem-solving advocate, you'll guide clients through their business journey, offering innovative solutions and exceeding expectations. From assisting with business formation to providing solutions for maintaining their enterprises, your dedication to helping others and finding answers will make you an invaluable asset to our nationwide network of friendly and helpful humans.

The Company

Corporate Tools is a privately held, debt free, growing company. We don’t answer to shareholders or investors. Because of this, we focus on taking the time to provide solutions for our clients, not maximizing profits for shareholders. As an Employer, we recognize that you’ve been gracious enough to give us 40 hours of your week. We want to respect that time commitment and be able to provide you with a job that you enjoy coming to and a work schedule that allows you to maintain a healthy work/life balance. We think if we put our best foot forward when trying to take care of our team, that they will in turn take care of our clients.

100% Remote Opportunity

This position is 100% remote from day 1. We have some constraints with what this means. Due to payroll restrictions you must reside in one of the following states:

Alaska, Alabama, Arkansas, Arizona, Colorado, DC, Delaware,Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Maine, Minnesota, Missouri, Montana, North Carolina, Nevada, New Mexico, Oklahoma, South Dakota, Texas, Utah, Virginia, Washington, Wyoming.

You must be able to work Monday-Friday standard business hours, if you are in a different time zone you must be able to adjust to PST.

Responsibilities:

• Client-Centric Support: Offer empathetic and knowledgeable assistance. Your focus will be on solving problems and providing solutions that exceed their expectations.
• Creative Problem-Solving: Embrace challenges as opportunities to think outside the box and devise effective and innovative ways to address client concerns.
• Seamless Business Formation: Guide clients through the intricacies of business formation and a whole lineup of products to make the the business maintenance process as seamless as possible.
• Commitment and Reliability: Demonstrate your dedication to clients and colleagues by following through on commitments and being a dependable client advocate and member of our team.
• Knowledgeable Resource: Keep up to date on our comprehensive service offerings, so you can provide accurate and informed guidance to our customers.

Qualifications:

• Passion for Helping Others: A genuine desire to make a positive impact on people's lives.
• Problem-Solving Enthusiast: A passion for solving problems and a creative approach to finding solutions that best fit each unique situation.
• Excellent Communication Skills: Strong verbal and written communication skills to effectively connect with clients and convey information with clarity.
• Adaptability and Resourcefulness: An ability to adapt to different customer and business needs and find innovative solutions to challenges.
• Team Player with Good Judgment: A collaborative mindset with a strong work ethic and good judgment. We believe in hiring good people who manage themselves, ask for help when needed, and don't require micromanagement.
• Client-Focused Attitude: A dedication to being a good human and ensuring each interaction leaves our clients satisfied and valued.

*Internet Requirements: 4 MB up and 10 MB down - satellite internet is not recommended.

For more information on position responsibilities and requirements, check out our website: https://www.corporatetools.com/jobs/customer-service/customer-service-representative/

Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
• The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Maternity and Paternity Leave
• 4% company matching 401(k) with no vesting period
• Quarterly "Work Wherever" allowance
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it

***Want to standout from other applicants? Submit a cover letter including why you want to work here!***

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Work setting:

• Remote

People with a criminal record are encouraged to apply

Application Question(s):

• Upon a job offer a background check is required. Are you comfortable submitting to a background check?
• We aren't looking for someone who wants just ANY job. Why do you want THIS job?
• Although this is remote, to be eligible for this position you must live in either one of the following states: Alaska, Alabama, Arkansas, Arizona, Colorado, Delaware,Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Maine, Maryland, Minnesota, Missouri, Montana, North Carolina, Nevada, New Mexico, Oklahoma, South Dakota, Texas, Utah, Virginia, Washington, Wyoming. Do you live in one of those states?

Work Location: Remote

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