Essential Functions:
- Opens inbound cases and applies spray.
- Scans case with image capture system to take digital picture of case.
- Scans tracking number and Rx associated with case.
- Applies labels and tags to cases, Rx sheets, and other items in case box to ensure accurate case routing.
- Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
- Attaches appropriate documents to Rx/cases. Affix work order sticker to case pan.
- Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
- Ensures items listed on invoice matches case box contents.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
- Ensures work area is maintained in a clean and orderly state throughout work shift.
- Partners with Shipper/Distributor to validate outbound production.
- Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Inputs prescription with corresponding case codes into Customer Management system.
- Searches for customer accounts, names, and addresses in GCM system using keywords and account phone number.
- Performs other related duties and projects as business needs require at the direction of management.
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