QUALITY AND ACCOUNTABILITY ADMINISTRATIVE ASSISTANT - 49718

 

Executive Service

QUALITY AND ACCOUNTABILITY ADMINISTRATIVE ASSISTANT

Division of TennCare, Long Term Services & Support (LTSS)

Nashville, TN

Minimum Monthly Salary: $3,958.00

TennCare compensation is equitable and will be based on education and experience for a qualified candidate in accordance with Department of Human Resources (DOHR) policy.

Closing Date: 09/06/2023

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).

TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

Long-Term Services and Supports (LTSS) is one of the largest units within TennCare with a team of highly capable staff who are committed to leading the ongoing development and operation of an innovative, sustainable, person-driven long-term services and supports (LTSS) system in which older adults and people with disabilities and/or chronic conditions have choice, control and access to a full array of high-quality services and supports that assure optimal outcomes, including independence, health and quality of life.

The Administrative Assistant 3 is a critical part of the LTSS Quality and Accountability (QA) team within TennCare. The LTSS Quality and Accountability team is focused on improving quality of life outcomes for all members.

Key Responsibilities:

• Maintain and track calendar and deadlines for the QA team, provide advanced notice to the team of upcoming meetings and due dates.
• Monitor, respond, and appropriately route communications submitted to the LTSS QA team mailboxes.
• Monitor the TOPS system for submitted reports, save correctly labeled electronic copies within the appropriate folder on the L drive and disseminate reports to specified team members.
• Utilize the TOPS system as a mechanism for communications with Managed Care Organizations (MCO's) and Department of Intellectual and Developmental Disabilities (DIDD).
• Provide support, coordination, tracking, and data entry for the National Core Indicators (NCI) survey cycles.
• Perform necessary administrative functions for the NCI© survey cycles.
• Attend meetings, as requested, to document meeting minutes and disseminate to attendees.
• Review submissions to systems and databases utilized by the QA team to ensure accurate and complete entries and make requests for additional or corrected information as needed.
• Provide technical assistance to MCO's, DIDD, and other external partners by assisting in navigating systems and databases used by the QA team.
• Implement consistent labeling methodology for all QA related materials stored on the L drive.
• Organize existing folders and files on the QA L drive according to the approved labeling and organization methodology.
• Provide general administrative support to the QA team.
• Provide specific administrative support for special projects, as assigned.
• Assist with writing Standard Operational Protocols for the Quality Team.

Minimum Qualifications:

• Must have proven effective and efficient customer service skills to communicate with internal and external partners.
• Must have prior administrative assistant experience.
• Must have excellent written and verbal communication skills required to foster and maintain cohesive working relationships.
• Must have the ability to work as part of a team in a fast-paced environment.
• Must have exemplary organizational skills, including the ability to prioritize, multi-task, and manage workload to meet specific timeframes and deadlines.
• Must be proficient in Microsoft Office programs including but not limited to Word, Excel, and Outlook.
• Must be comfortable navigating multiple systems to research and aggregate information to resolve inquiries.
• Desirable qualifications:
• Experience with Home and Community Based Services Case management or experience as a Direct Support Professional.

Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.

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