Position: HelpDesk Tech (On-Call)
NOTE: Must be willing to work onsite
Location: Los Angeles
Job Responsibilities:
- Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
- End-user hardware and software troubleshooting
- Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
- Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf
- Monitor and accessory deployment/collection
- Imaging/Provisioning Laptops/Workstations (not 100% required)
- Face-to-face support experience. Working with end users to solve IT problems.
- Laptop & mobile device deployments
- Upgrading broken devices or any damaged devices
- Workstation Sweeps - Resetting monitors on a weekly basis
- Ensure workstation monitors are functioning along with peripherals
- Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets
- Maintain Storage room assets and counts
- Interfacing with users to troubleshoot software issues
- Printer management and preventative maintenance
- E-waste
- Wipe all devices before e-wasting
Qualifications / Experience :
- A+ Certification
- Inventory Systems
- Ticketing Systems
Job Type: Part-time
Pay: $27.00 - $30.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Los Angeles, CA 90028: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hardware/Software break fix: 3 years (Preferred)
- Help desk: 2 years (Required)
- Mac OS: 3 years (Required)
Work Location: In person
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