SNAD Dispatcher
Purpose:
We are seeking results-oriented and highly motivated individuals to help us grow our independent service provider network and support the coordination of appointment scheduling. The Dispatch Coordinator executes business to business recruiting initiatives, coordination of customer appointment scheduling, sourcing service partners to accommodate customer scheduling preference, data-entry of customer information into third-party platform(s), entering interactions into the CHS claims system, and follow-up throughout the life-cycle of each service event. This position will work very closely with our customer-service team and serve as the primary liaison for appointment coordination.
Summary of Responsibilities:
· Post Service Orders on third-party websites and/or secure providers of the CHS Network capable of handling repair and installation services.
· Evaluate customer service requests; locate, select, contact and assign the appropriate (best available & qualified per CHS established criteria) service provider.
· Develop Relationships with service organizations of the CHS Network and External Networks.
· Educate service organizations on product offer, requirements, and expectations of service.
· Outreach to all characters in the fulfillment cycle inclusive of customers, clients, service organizations, internal employees, etc. to ensure complete coordination of efforts.
· Manage procure to payment life cycle of third party systems inclusive of follow-up activities to solicit top ratings from service organizations.
· Perform special projects and duties as assigned.
Qualifications:
Experience/Other Requirements
· Ability to perform well under pressure of quantity, quality and aging goals.
· Strong customer service acumen.
· Strong interpersonal communication skills and ability to interact with internal and external customers at all management levels.
· Ability to perform with minimal supervision.
· Ability to multi-task with attention to detail and meet goals.
· Perform effectively with variable workloads and priorities to deliver results and meet deadlines.
· Ability to express ideas clearly and concisely, both orally and in writing.
· Pleasant, professional phone presence.
· Clear speaking voice, expert command of the English language.
· Data entry/Typing skills of at least 35 WPM
· Basic PC knowledge, internet usage preferred, proficient in MS Office applications (Word, Excel, Outlook).
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application Question(s):
- Are you willing to undergo a drug test and background check?
Education:
- High school or equivalent (Required)
Experience:
- customer service: 2 years (Required)
Work Location: Remote
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