Company Overview
Valimail is a fast growing, venture funded startup and the leader in Email Authentication as a Service. Here is your chance to get in on the ground floor at an important technology innovator and to help build a major business service category. We have built a revolutionary platform on top of open standards — DMARC, DKIM, and SPF — for the first time it makes it possible for any organization to protect itself against email impersonation. Valimail pioneered the notion of automated email authentication, with innovative components like our DNS-based Authenticator (including our patented Instant SPF). We're committed to building a more trusted email ecosystem.
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Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team!Position Overview
We prioritize the needs of our customers and recognize that our success depends on their satisfaction. We are seeking a Customer Success Manager to join our Renewals division, to successfully manage a portfolio of customers and foster long-term business relationships.
What You'll Be Doing:
- Execute the overall growth and retention strategies for the customers in your portfolio
- Lead initiatives to drive client awareness and engagement
- Develop strong relationships with executive & technical users to drive customer engagement & satisfaction
- Creatively negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Establish a regular cadence of Quarterly Business Reviews with the customer to track progress towards their stated business objectives
- Manage retention quota targets
- Monitor and manage key performance metrics - e.g. customer health score, renewal rate, upsell lead identification, renewal likelihood, adoption, etc.
About You:
- 4+ years of successful experience as a Customer Success Manager within the SaaS industry
- Excellent communication skills (verbal, written and presentation)
- Possess strong customer relationship skills
- Self disciplined, detail oriented & well organized
- Resourceful problem solver who effectively manage competing priorities and raises issues to the accurate channels
- Experience in information security, email phishing, threat vectors etc… preferred
Bonus Points:
- DMARC experience
- Experience in the security industry
Who We Are
Valimail is the global leader in zero-trust email security. The company's full line of cloud-native solutions authenticate sender identity to stop phishing, protect brands, and ensure compliance; they are used by organizations ranging from neighborhood shops to some of the world's largest organizations, including Uber, Splunk, Yelp, Mercedes Benz USA, and the U.S. Federal Aviation Administration. Valimail is the fastest-growing DMARC solution with the largest global market share and is the premier DMARC partner for Microsoft 365 environments.
Why Join Us?
- Competitive pay + participation in employee stock option plan
- Comprehensive health, dental, + vision coverage
- Eight weeks of paid maternity leave & Four weeks of paid paternity leave (if the parent also qualifies for STD, this benefit is in addition)
- Remote First Company, you can work anywhere within the US
- Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work
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